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THE INNOVATE. CREATE. BUILD COURSE (MODULE 3) - Customer Acquisition and Retention Strategies
Customer Acquisition and Retention Strategies
Video Introduction: Customer Acquisition and Retention Strategies (1:06)
1.1 What is Customer Service? (8:53)
1.1.1 Quiz
1.1.2. What is Customer Service Workbook
1.2 Identifying Customer Touchpoints in the Business (7:30)
1.2.1 Quiz
1.2.2 Identifying Customer Touchpoints Workbook
1.3 Attracting and Retaining your Customers (4:19)
1.3.1 Quiz
1.3.2 Attracting and Retaining your Customer Workbook
1.4 Using LAST Technique as an Effective Customer Service Tool (9:00)
1.4.1 Quiz
1.4.2 Using LAST Technique as an Effective Customer Service Tool Workbook
Closing Remark
Post-Assessment Quiz
Congratulations and Next Steps
1.4.2 Using LAST Technique as an Effective Customer Service Tool Workbook
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