Course Description
Serving your customers right will help you make brand evangelist out of everyone who patronizes you. This way, your customer base becomes wider and you earn trust and loyalty. THE INNOVATE. CREATE. BUILD COURSE (Module 3) –
Customer Acquisition and Retention Strategies exposes the secret to getting customers and keeping them.
At the end, you will understand
- What Customer Service is
- Identifying Customer Touchpoints in the Business
- Attracting and retaining your customers
- Using LAST Technique as an Effective Customer Service Tool
Investment Fees
₦5,000
Course Curriculum
Customer Acquisition and Retention Strategies
Available in
days
days
after you enroll
- Video Introduction: Customer Acquisition and Retention Strategies (1:06)
- 1.1 What is Customer Service? (8:53)
- 1.1.1 Quiz
- 1.1.2. What is Customer Service Workbook
- 1.2 Identifying Customer Touchpoints in the Business (7:30)
- 1.2.1 Quiz
- 1.2.2 Identifying Customer Touchpoints Workbook
- 1.3 Attracting and Retaining your Customers (4:19)
- 1.3.1 Quiz
- 1.3.2 Attracting and Retaining your Customer Workbook
- 1.4 Using LAST Technique as an Effective Customer Service Tool (9:00)
- 1.4.1 Quiz
- 1.4.2 Using LAST Technique as an Effective Customer Service Tool Workbook
Closing Remark
Available in
days
days
after you enroll